Sharing the sustainability story: What consumers want to know
Sustainability is a major concern among consumers. Food producers are aware of that, but often unsure how to address it.
Sustainability is a major concern among consumers. Food producers are aware of that, but often unsure how to address it.
The notion of sustainable food production is almost shrugged off as common sense among many in agriculture. Ask a grower if they’re sustainable and you’ll likely get an answer like, “Well, if I wasn’t, I wouldn’t be farming very long.”
Efforts to cut down on food waste, energy use and inputs make economic sense for any grower or food producer. That’s sensible business, but also environmental sustainability. The challenge comes with bridging the communication gap with the consuming public.
It’s not just the public either. Capital lenders, retail chains and restaurants, branded food companies and other major commodity purchasers are demanding it, too.
But what exactly do consumers want to know?
The Center for Food Integrity CEO Charlie Arnot, an expert in that department, recently gave a presentation during Potato Expo 2021. He stressed that it’s important for producers to share their sustainability story to help define sustainable farming. Not doing so invites those outside of food production to do it instead.
Science and data drive farming decisions, and are proof that practices are sustainable. However, when communicating with the public, Arnot said studies show it’s more effective to lead communication efforts with the desire to be more sustainable to establish a common goal with consumers before getting into statistics.
“It starts by simply acknowledging, ‘Like you, we are concerned about preserving our natural resources and protecting our environment,’” Arnot said. “Before you give the how you’re doing what you’re doing, it’s important to give the why.”
The Center for Food Integrity and its research partners conducted an internet study on what topics consumers are talking about in regard to potatoes and sustainability and which topics are most likely to gain focus in the coming years. Their research included more than 465,000 individuals and more than 770,000 topics or meanings that have been linked to potatoes and sustainability during online threads and conversations.
(While this particular study focused on potatoes, Arnot said the data in other studies shows concerns are fairly consistent for other crops and commodities.)
People, ages 25-44, and middle to upper class were the drivers in the conversations. That demographic is consistent with other food-related issues. Arnot said this is important when considering which people to engage with sustainability communication efforts.
“These are people who want to prove they’re making a difference through environmentally responsible actions and choices,” Arnot said. “Part of the strategy could be to help them understand how they are making a difference and how potatoes are making a difference.”
The top five topics identified were:
- Food waste
- Farmer aid
- Greenhouse gas emissions
- Soil degradation
- Water security


